Businesses that are looking to accelerate growth usually have choices around what labour resources they utilise, as well as what technology is included in their technology stack. Both labour and technology can come from multiple sources, or by ‘multi-sourcing’ them.
So, what keeps all the sources working effectively together? The glue is the operating system and processes of the business and its partners. Consider a multi-source arrangement where an offshore team completes administration and paraplanning for a financial advice firm based in Australia. As per the swimlane diagram below, there needs to be a very clear process that clarifies what labour and technology do at each step of the way, that drives workflow to efficient, high-quality completion.
Most outsource providers present an offer that fits their business model, but doesn’t necessarily help a firm get their operating model to where it could or should be. The relationship feels transactional, not a partnership, and key operating issues are not effectively addressed. Over time the arrangement can become disjointed and inefficient.
That’s where our approach to multi-sourcing is different. We take the time to understand your business objectives and challenges, and partner the development of your improved operation.
Some of the benefits you can expect include:
- an expanded team that is genuinely cohesive and continuously innovates
- a cutting-edge technology stack used to its full potential
- improved compliance standards and data security
- scalability of operations, more and better growth options
- increased revenue growth and profit margins
Helping businesses reach their true potential is what we do, and we’d love to chat and see where we can make a difference for you.
